Terms & Conditions
Curious about freight charges? Interested in learning about your order status? Below you’ll find our terms and conditions, freight policies, and accepted methods of payment that have been designed with our customers in mind. By placing an order or otherwise using our website, you agree to and accept these terms and conditions. Should you have any questions, please contact us directly at +1 662-888-6288 or service@temgobattery.com.
Order Status
For questions regarding your order, please email service@temgobattery.com.
Our shipping department may make a courtesy phone call to confirm any online order.
Payment Methods Accepted
TEMGOT accepts PayPal, Visa, Mastercard, Maestro, JCB, UnionPay, American Express, Diners Club, and Discover.
Shipping Charges
We currently offer free shipping to the contiguous 48 states in the U.S., excluding Hawaii, Alaska, and Puerto Rico. We do not ship to P.O. Boxes or APO addresses.
International shipments may be available through third-party freight services, and additional charges may apply, including duties, taxes, freight, and other applicable fees.
Freight Shipment Terms
In-stock orders typically ship the next business day, unless otherwise noted on the product page. For in-stock orders, we will provide a tracking number within 1 business day. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is typically UPS or FedEx. It may take 1–6 days for your shipment tracking information to be updated by UPS or FedEx. For any third-party shipping, we cannot provide additional shipping information or documentation. Any delivery dates provided by TEMGOT are estimates. For pre-orders and backorders, please refer to the estimated shipping date on the product page.
Freight deliveries require a valid phone number. Customers must specify if they need liftgate delivery in order to unload the product from the truck. Additional rates may apply for services beyond standard freight delivery.
This includes, but is not limited to:
- Residential delivery
- Fragile handling
- Bulk or full-truck delivery
- Inside delivery or delivery beyond the initial drop-off point
- Any other additional service that may change or alter the bill of lading from the standard delivery method
Sales Tax Policy
STATE AND LOCAL SALES TAXES
In accordance with applicable state and local laws, we are required to charge sales tax in jurisdictions where TEMGOT is required to collect it. TEMGOT does not benefit from the collection of sales tax and remits all taxes collected to the appropriate taxing jurisdiction.
As a general rule, the laws of the state of delivery determine whether sales tax is due on your transaction.
Taxes charged to your credit card will be calculated based on applicable state and local sales taxes when your order is shipped.
The terms contained herein are subject to change as the taxation of online transactions continues to evolve. TEMGOT strives to comply with state and local tax laws as they currently exist and continues to monitor and update its taxation policies as laws change.
STATES WHERE TEMGOT COLLECTS SALES TAXES
Orders shipped to applicable jurisdictions will have all required state and local sales taxes added to the total order amount.
JURISDICTIONS WHERE TEMGOT DOES NOT COLLECT SALES TAXES
TEMGOT does not collect sales or use tax in every state. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales or use tax return at the end of the year, reporting taxable purchases on which no tax was collected and paying the applicable tax on those purchases.
You may have a tax obligation in states where TEMGOT does not collect sales tax. Details on how to report these taxes may be found on the websites of the applicable taxing jurisdictions.
Limited Warranty
Our Limited Warranty applies to products sold and shipped within the applicable service areas. In the event you experience an issue with a TEMGOT battery, the product is covered by a 1-year limited warranty against defects in materials and workmanship from the date of purchase. This warranty does not cover negligence, misuse, improper installation, unauthorized modification, or other exclusions described in this Limited Warranty.
We also provide warranty support for third-party products that we resell, such as inverters, converters, chargers, and other applicable products, subject to the applicable manufacturer's warranty terms.
This is the Limited Warranty for your TEMGOT Battery:
LIMITED WARRANTY ON TEMGOT LiFePO4 DEEP CYCLE BATTERIES
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THE LIMITED WARRANTY CAN ALSO BE FOUND IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCT. WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, REPLACEMENT, OR REFUND AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
WHAT DOES THIS WARRANTY COVER?
This limited warranty covers defects in materials and workmanship of LiFePO4 deep cycle batteries (the “Product”) for the Warranty Period defined below.
WHAT DOES THIS WARRANTY NOT COVER?
This limited warranty does not cover any damage due to: (a) transportation; (b) improper storage; (c) improper use; (d) failure to follow the product instructions or perform required preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control. We will not pay for shipping and handling fees to return a repaired or replacement product to you where applicable; you may be responsible for applicable shipping and handling costs as described in this warranty and our return policies.
WHAT IS THE PERIOD OF COVERAGE?
This limited warranty starts on the date of purchase and lasts for 1 year (12 months) (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the Product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?
With respect to any defective Product during the Warranty Period, we will, in our sole discretion, either: (a) repair or replace such Product or the defective part; or (b) refund the purchase price of such Product, subject to the terms and conditions of this Limited Warranty.
The replacement product will be compatible with the original product and have the same or higher rated power.
HOW DO YOU OBTAIN WARRANTY SERVICE?
To obtain warranty service, you must contact TEMGOT Customer Service at +1 662-888-6288, email our Customer Service Department at service@temgobattery.com, or submit a request through our Returns & Warranty page during the Warranty Period. No warranty service will be provided without prior approval from TEMGOT Customer Service.
Due to the nature of the products, you must make any authorized return shipment in the original packaging where applicable. If you do not have the original packaging, please contact us for return instructions. We strongly recommend that you fully insure your return shipment and request proof of delivery in case it is lost during transit.
All returns must include:
(1) a copy of your original receipt for the purchase,
(2) a description of the problem and any return authorization information provided by TEMGOT,
(3) your contact information, including phone number and shipping address.
Return products only to the address provided by TEMGOT Customer Service in the return instructions.
You are responsible for applicable return shipping costs and handling charges as specified in our Returns & Warranty policy.
LIMITATION OF LIABILITY
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Returns
For quality-related issues within 3 months of purchase, customers may refuse delivery if the package has significant shipping damage that affects the product's functionality or contact Customer Service regarding missing or critically damaged parts or other quality-related issues. Our Customer Service team will assist with the replacement process.
Photos and/or videos are required to help us assess the issue.
Definition of Critical Damage: Critical damage refers to visible deformation of the product's main structure that affects its normal functionality.
Note: The following situations are considered normal and are not covered by our free replacement or refund policy:
- A) Minor damage to the outer packaging.
- B) Minor scratches or paint loss on the product.
- C) Damage to parts or wear parts caused by excessive use.
- D) Damage to parts or wear parts caused by extended or repeated use.
For non-quality issues, customers may request a replacement or return within 3 months of purchase. A 10% processing fee applies, and the customer is responsible for the $150 return shipping cost ($200 in Canada). The processing fee may be waived if a replacement order is placed. TEMGOT will provide a return shipping label, and the designated carrier will collect the return package. Customers may also arrange return shipping on their own.
To be eligible for a replacement or return, the TEMGOT battery must be unused, free from dirt, dust, and odors, and returned in the original packaging and condition in which it was received. The mileage shown on the LCD screen must be less than 10 miles.
Please note: If a customer chooses to arrange return shipping independently and the request has been confirmed by TEMGOT Customer Service, the customer is responsible for the shipment until it is delivered to TEMGOT. Signature confirmation is required, and we strongly recommend purchasing additional shipping insurance. TEMGOT is not responsible for any damage, loss, or other issue during transit for shipments arranged by the customer.
Returns are not accepted after 3 months from the purchase date.
Refund
Once our warehouse has received and inspected the returned product to confirm that it meets our return conditions, we will deduct any applicable fees and issue the remaining refund to the original payment method.
If the refund has not appeared in your account within two business days after it is issued, please check with your credit card company or bank. If you have not received the refund within ten business days, please contact us at service@temgobattery.com.
How to Properly Recycle and Dispose of Your TEMGOT Battery
Here at TEMGOT, our goal is to provide our customers with long-lasting green energy that will support them for years on all their adventures. That is why we not only build batteries that can keep up with you for a long time but also provide customer support to help you get the most out of your batteries. When your batteries reach the end of their service life, it is important to recycle them responsibly.
Here are a few suggestions:
- Make sure all loads are removed from your system before removing the batteries. Once the batteries are removed, cover the terminals with electrical tape. This is also a good time to inspect any cable runs or lugs.
- Call ahead to confirm that the drop-off location is still accepting the batteries or applicable materials.
- If you have trouble finding a drop-off location, please contact us and we can help you find one.
Security
TEMGOT values your privacy and protects your personal information in accordance with our Privacy Policy.
Disclaimer
Our products are designed to comply with applicable regulations and codes. To ensure that your equipment complies with applicable state and local laws, review those requirements before purchasing. TEMGOT is not responsible for return shipping costs or other costs incurred due to local regulatory requirements.
GOVERNING LAW
When completing your purchase, a billing statement including “temgot.com” and the applicable country or regional code may be displayed on the payment page and/or your card statement.
Purchases may be processed by the applicable TEMGOT entity indicated in the billing statement and are governed by the applicable local laws.
