COSTS & DESTINATIONS
We currently offer free shipping to the contiguous 48 states in the U.S., excluding Hawaii, Alaska, and Puerto Rico. We do not ship to P.O. Boxes or APO addresses.
SHIPPING TIME
In-stock orders typically ship the next business day unless otherwise noted on the product page.
For in-stock orders, we will provide a tracking number within 1 business day. A shipping confirmation email will be sent to your email address once the order has shipped. Orders are typically shipped via UPS or FedEx. It may take 1–6 days for tracking information to be updated by UPS or FedEx. For shipments handled by third-party carriers, we cannot provide additional shipping information or documentation. Any delivery dates provided by TEMGOT are estimates.
For pre-orders and backorders, please refer to the estimated shipping date shown on the product page.
SHIPPING CHANGES & ORDER CANCELLATION
Before Shipping
Order Cancellation: Orders can be canceled free of charge within 2 hours of submission.
If an order is canceled more than 2 hours after submission but has not yet entered the shipping process, an 8% processing fee will be charged based on the TEMGOT battery cost.
If a customer ordered the wrong model and places a new order, the processing fee for the original order will be waived once the new order is received.
Change of Address: A $20 processing fee applies to successful address changes.
Replacements and Exchanges: If the customer does not place a new order or the new order total is significantly lower than the original order, a 10% processing fee based on the original order amount will be deducted from the refund.
For orders that have been postponed or extended, a 4% processing fee applies to cancellations after the first extension. Orders that have been postponed twice or more will not be charged a cancellation fee.
After Shipping
Order Cancellation: If your order has already shipped and cannot be modified, you may refuse the package. A 10% cancellation fee based on the TEMGOT battery cost will apply.
The customer is also responsible for the $150 return shipping cost ($200 in Canada). TEMGOT will provide a return shipping label, and the designated carrier will collect the return package.
Customers may also arrange return shipping on their own. For more information, please refer to our Returns & Warranty policy.
Change of Address: If your address change is completed successfully, a $20 processing fee will apply. If the address change cannot be completed, you may refuse the package, and a 10% reshipping fee will apply. The customer is also responsible for the $150 return shipping cost ($200 in Canada).
Replacements and Exchanges
- A) If the item is successfully exchanged, a $20 processing fee will apply.
- B) If the address or delivery change cannot be completed, you may refuse the package, and a 10% reshipping fee will apply.
- C) If you do not refuse the package and still want to cancel the order, a 10% processing fee based on the TEMGOT battery cost will apply, and the customer is also responsible for the $150 return shipping cost ($200 in Canada).
ORDER TRACKING
You can track your order and shipping information through your account if you have registered on TEMGOT.com. If you do not have an account, you can also track your order using your order number. For additional shipping information, please email brand@temgot.com. We will respond within 24 hours.
If you have not received your battery but the tracking information shows that the package was delivered, please contact us within 3 business days. After 3 business days, we will no longer be able to handle the issue, and you will need to contact the carrier directly.
