1. ORDER CANCELLATION
For all orders, including pre-orders, your credit or debit card will be charged immediately. Payment is collected immediately, regardless of the expected shipping date.
WITHIN 2 HOURS: Orders can be canceled free of charge within 2 hours of submission.
BEFORE SHIPMENT: For cancellation requests submitted more than 2 hours after the order is placed but before shipment, please refer to our Shipping Policy.
AFTER SHIPMENT: A 10% processing fee applies to order cancellations after shipment. The customer is also responsible for the $150 return shipping cost ($200 in Canada). TEMGOT will provide a return shipping label, and the designated carrier will collect the return package. Customers may also arrange return shipping on their own.
Please note: If a customer chooses to arrange return shipping independently and the request has been confirmed by TEMGOT Customer Service, the customer is responsible for the shipment until it is delivered to TEMGOT. Signature confirmation is required, and we strongly recommend purchasing additional shipping insurance. TEMGOT is not responsible for any damage, loss, or other issue during transit for shipments arranged by the customer.
Customers must contact TEMGOT Customer Service by email to request an order cancellation. Once the cancellation request is approved, TEMGOT will send a cancellation confirmation by email. Do not send a return package to TEMGOT until you receive our confirmation. TEMGOT will reject unauthorized or unscheduled return shipments, and the customer is responsible for any related fees or losses.
2. ORDER MODIFICATION
Please refer to our Shipping Policy to modify an order before it is delivered.
Orders cannot be modified after delivery. Customers may place a new order and return products from the original order by contacting Customer Service in advance. All return requests must comply with our Return Policy and receive prior approval from Customer Service by email. The processing fee may be waived if the return is made for an order modification and the customer places a new order with a similar or higher total value. If no replacement order is placed or the new order value is significantly lower than the original order, a 10% processing fee based on the original order value will be deducted from the refund.
3. RETURNS & REPLACEMENTS
Returns and Replacements Due to Product Quality Issues
For quality-related issues within 3 months of purchase, customers may refuse delivery if the package has significant shipping damage that affects the product's functionality or contact Customer Service regarding missing or critically damaged parts or other quality-related issues. Our Customer Service team will assist with the replacement process.
Photos and/or videos are required to help us assess the issue.
Definition of Critical Damage: Critical damage refers to visible deformation of the product's main structure that affects its normal functionality.
The following conditions are considered normal and are not covered by our free replacement or refund policy:
- A) Minor damage to the outer packaging.
- B) Minor scratches or paint loss on the product.
- C) Damage to parts or wear parts caused by excessive use.
- D) Damage to parts or wear parts caused by extended or repeated use.
Returns Due to Non-Quality Issues
For non-quality issues, customers may request a replacement or return within 3 months of purchase. A 10% processing fee applies, and the customer is responsible for the $150 return shipping cost ($200 in Canada). The processing fee may be waived if a replacement order is placed.
TEMGOT will provide a return shipping label, and the designated carrier will collect the return package. Customers may also arrange return shipping on their own.
To be eligible for a replacement or return, the TEMGOT battery must be unused, free from dirt, dust, and odors, and returned in the original packaging and condition in which it was received. The mileage shown on the LCD screen must be less than 10 miles.
Please note: If a customer chooses to arrange return shipping independently and the request has been confirmed by TEMGOT Customer Service, the customer is responsible for the shipment until it is delivered to TEMGOT. Signature confirmation is required, and we strongly recommend purchasing additional shipping insurance. TEMGOT is not responsible for any damage, loss, or other issue during transit for shipments arranged by the customer.
Returns are not accepted after 3 months from the purchase date.
4. REFUND
Once our warehouse receives and inspects the returned product to confirm that it meets our return conditions, we will deduct any applicable fees and issue the remaining refund to the original payment method.
If the refund has not appeared in your account within two business days after it is issued, please check with your credit card company or bank. If you have not received the refund within ten business days, please contact us at brand@temgot.com.
